How do you describe customer service on a Resume

Posted by Auckland Resume on 3 Feb 2025

When trying to get a customer service job, it’s essential to include your qualifications and experience on your resume. A well-written resume can make a significant difference in obtaining the job that you desire. We at Auckland Resume, we specialize in offering resume writing services to help you stand out from the rest of the applicants. In this post, we’ll discuss tips on how to present the customer service aspect of your resume.

  1. Utilize action verbs: When talking about your experience with customer service, use action verbs such as "assisted," "resolved," or "responded." These verbs suggest how you’ve actively engaged in your customer service activities and achieved the desired results.
  2. Make sure to include specific job duties and responsibilities. Be clear when you describe your customer service experience. Instead of simply saying "worked in customer service,"" mention that you "managed a team of customers service representatives and handled complaints from customers."
  3. Offer metrics: Include relevant measures such as satisfaction ratings to show the effect of your efforts. For example, "increased customer satisfaction by 15% using efficient problem-solving techniques."
  4. Make your resume more tailored: Customize your resume for the customer service position that you’re applying for. Highlight the experience and skills that are most relevant to the job.
  5. Check your resume for errors and seek help from a professional Check your resume for errors before uploading it to ensure there are no errors. If you need help, consider seeking professional help from Auckland Resume.

With these suggestions, you can create a resume for customer service that effectively showcases your relevant experience as well as your skills. Make sure you adapt your resume to the specific job you’re applying to and to proofread it before submitting it. Auckland Resume can also assist with the creation of a strong resume that highlights your abilities and work experience.

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